Personalized Concierge Service for a Seamless Arenal Experience
Concierge Arenal
Your Personal Gateway to the Best of Arenal
Expert Local Knowledge. Tailor-Made Experiences. Complimentary Service.
Discover the best of Costa Rica's Arenal Volcano region with the assistance of our dedicated local concierge team.
From thrilling adventures and wildlife encounters to premium hot springs, private dining, and relaxing wellness experiences, we help you create a personalized vacation designed around your interests, preferences, and travel style.
Our concierge service is completely complimentary for Arenal Heights Villas guests.
Start Planning Your Experience
Discover Arenal Your Way
Unforgettable Experiences, Thoughtfully Arranged
Arenal is one of Costa Rica's most exciting destinations, offering an extraordinary combination of adventure, nature, wildlife, wellness, and authentic local culture.
Our team works with trusted local providers to help you discover the region's best experiences while simplifying the planning and reservation process.
Adventure & Outdoor Experiences
Experience Arenal's spectacular landscapes through exciting outdoor activities.
- Ziplining and aerial tram adventures
- Whitewater rafting
- Canyoning and waterfall rappelling
- ATV and UTV adventures
- Guided Arenal Volcano hikes
- Horseback riding
Nature & Wildlife
Explore the remarkable biodiversity of Costa Rica's tropical rainforests.
- Mistico Hanging Bridges
- La Fortuna Waterfall
- Sloth and wildlife encounters
- Peñas Blancas Safari Float
- Rainforest night walks
- Río Celeste and Tenorio Volcano National Park
Hot Springs & Wellness
Relax and recharge in Arenal's world-famous natural thermal waters.
Our concierge team can assist with reservations at some of the region's most celebrated hot springs destinations, including:
- Tabacón Thermal Resort & Spa
- Ecotermales Fortuna
- Paradise Hot Springs
- Pura Vida Hotsprings
- Los Lagos Hot Springs
- Other thermal experiences based on your preferences
Whether you're looking for a premium wellness retreat, a romantic evening, or a family-friendly thermal experience, we'll help you select the ideal option.
Exclusive Guest Benefit — Montaña de Fuego
As an Arenal Heights Villas guest, you can also enjoy a special thermal springs benefit at Montaña de Fuego.
$25 per person — fully credited toward food and beverages during the same visit.
This exclusive arrangement provides an additional way to enjoy Arenal's thermal waters while receiving an equivalent food and beverage credit.
Important Information
- Admission: $25 per person
- Includes a $25 beverage credit per person
- Credit is valid during the same visit
- Unused credit is nonrefundable
- Credit is nontransferable and cannot be exchanged for cash
- Subject to availability and partnership conditions
- Available from December 2026
Our concierge team will be delighted to explain the benefit and help you choose between this special offer and the other thermal experiences available in the region.
Ask About Our Thermal Springs Experiences
Private Dining & Local Culture
Enjoy Costa Rica's flavors and traditions through carefully selected culinary experiences.
- Private chef services at your villa
- Coffee, chocolate, and sugar cane tours
- Local culinary and cultural experiences
- Restaurant recommendations and reservations
- Special occasion dining arrangements
Spa & Private Wellness Services
Bring relaxation directly to your villa with personalized wellness services.
- In-villa massages
- Deep tissue and relaxation treatments
- Hot stone massages
- Facial treatments
- Couples and small-group spa experiences
Services are subject to provider availability and additional charges.
Transportation & Travel Assistance
Travel comfortably with transportation arrangements tailored to your itinerary.
- Private airport transfers from SJO and LIR
- Private transfers to and from La Fortuna
- Shared shuttle coordination
- Local transportation assistance
- Transportation arrangements for selected tours
Why Choose Concierge Arenal?
100% Complimentary Concierge Assistance
Our planning and reservation coordination services are included with your Arenal Heights Villas stay.
Direct Supplier Rates
Enjoy the same published rates offered by our trusted local activity providers, with no additional concierge markups or hidden booking fees.
Personalized Travel Planning
We help organize experiences based on your travel dates, group size, interests, activity preferences, and available time.
Convenient Reservations & Secure Payments
We coordinate directly with local providers and share their booking confirmations and secure payment links.
Payments are made directly to each supplier. Concierge Arenal does not process or receive payments for tours and activities.
Flexibility & Local Support
Our team assists with reservation adjustments whenever possible, always subject to each provider's availability and cancellation policies.
Trusted Local Expertise
Benefit from our destination knowledge, firsthand experience, and relationships with established local tourism providers.
How Our Concierge Service Works
1. Share Your Travel Plans
Tell us your travel dates, number of guests, interests, and preferred activities.
2. Receive Personalized Recommendations
Our concierge team recommends experiences and helps organize a practical day-by-day itinerary.
3. Confirm Your Reservations
We coordinate directly with activity providers and send you reservation details, confirmations, and secure supplier payment links.
4. Enjoy Your Arenal Experience
Explore Arenal with your activities carefully coordinated and our local team available to assist throughout your stay.
Meet Your Local Concierge Team
Experience, Local Knowledge & Personalized Hospitality
Arenal Concierge is led by Diego Blanco, Andrea Herra and Andreina Mena, Costa Rican tourism professionals with more than 25 years of experience in destination management, nature guiding, travel planning, and hospitality.
Their professional background includes experience with internationally recognized travel organizations such as Abercrombie & Kent, National Geographic Expeditions, Wilderness Travel, and Costa Rica Expeditions.
Together they combines local expertise, trusted supplier relationships, and personalized attention to help every guest enjoy the best of Arenal.
Frequently Asked Questions
Is Concierge Arenal really free?
Yes. Our concierge planning and reservation coordination services are completely complimentary for Arenal Heights Villas guests. Tours, transportation, spa treatments, dining, and other experiences are charged separately by their respective providers.
Are activity prices higher when booking through Concierge Arenal?
No. Our guests receive the same published rates offered directly by our trusted local providers, without additional concierge booking fees.
Do I need to pay when requesting a reservation?
Not necessarily. Once activities are confirmed, the respective suppliers provide secure payment links and applicable payment deadlines. We recommend completing required advance payments at least 10 days before your scheduled activities.
Can you create a personalized itinerary?
Absolutely. Our team can help organize activities and experiences according to your group's interests, ages, preferences, and available travel dates.
Can tour companies pick us up directly at Arenal Heights Villas?
Many of our activity providers offer pickup at Arenal Heights Villas. Transportation arrangements depend on the selected activity and supplier and will be confirmed during the reservation process.
Can I change or cancel an activity?
Our team will gladly assist with modification or cancellation requests, subject to the policies and availability of each provider.
How do I access the Montaña de Fuego guest benefit?
Contact our concierge team before your visit. We'll explain the applicable conditions and provide the information needed to use this exclusive guest offer.
Let's Plan Your Arenal Adventure
Your Vacation. Your Interests. Our Local Expertise.
From your first adventure to your final evening in Arenal, our concierge team is here to help you make the most of your Costa Rica experience.
Let us take care of the planning while you focus on enjoying your vacation.
Contact Our Concierge Team
Email: concierge@arenalheights.com
Complimentary for Arenal Heights Villas guests.
Concierge Arenal coordinates reservations directly with independent local providers. Payments, availability, modifications, and cancellations are governed by each provider's respective policies.
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